Customer Service
Once your MRO Direct Procurement Program is up
and running, you can count on the MRO Direct Customer Service team to provide
you with 24/7/365 service by phone, fax or via the Internet. Our customer
service team is comprised of experienced supply chain procurement experts to
help you with any aspect of the MRO Direct Procurement Program:
The MRO Direct electronic catalog and e-commerce
provides 24/7/365 access to the information you need
Customer
service performs the following functions:
Electronically acknowledges receipt of an order
Notifies our customer that the order has been placed
with the supplier
Ensure that the order gets to the right location
at the right time
Manages any administrative issues with the order
and shipment
Prepares a monthly Metrics Report so that you can track
operating performance
Optional
integration with your ERP system provides you with immediate access to all
order information
Sign in
for more detailed information.
Copyright
© 2004 MRO DIRECT, Inc.
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